Return Policy

At XeremShop, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help!

Returns

• You may return items within 30 days of delivery.

• Items must be unused, in original packaging, and in the same condition that you received them.

• Proof of purchase or receipt is required.

Non-Returnable Items

Some items are not eligible for return, including:

• Perishable goods (e.g., food, flowers)

• Personal care items

• Customized or special order items

• Clearance or final sale items

Return Process

To initiate a return, please email info@xeremshop.com with your order number and reason for return. We’ll provide return instructions and, if applicable, a return shipping label.

Refunds

• Once your return is received and inspected, we’ll notify you via email.

• If approved, a refund will be processed to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. For exchanges, contact us at info@xeremshop.com with photos and details of the issue.

Shipping Costs

• Original shipping costs are non-refundable.

• Customers are responsible for return shipping unless the item is defective or incorrect.

For questions, please reach out to our support team at info@xeremshop.com.